Trek 品質?

先日 Trek のHPに書き込んだが、「当然」自社の製品に批判的な意見は公表しないようだ。
自己満足でしょうが、その書き込みのコピーは以下のようでした。

Trek 品質?
下記のような経験したのは私一人だけなのかをお聞きしたい。

今年の7月子供たちが私の還暦祝いとして新しい自転車を買ってくれました。Trek FX 7.7. どうやら20万円もしたようです。
しかし、4週間も経たない内殆どの金属部品が錆びて来ました。ヘッドセットのリングもその部品の一つ。ハンドルの下から赤い粉が出てきた事で気づきました。トレックジャパンのHP経由で問い合わせた際「小売店に言え」と言われました。納得出来なく、アメリカのトレックHP経由でも問い合わせました。大分時間経ってからお返事頂いて、錆びた部品(金属性部品全部!)交換して貰いました。トレックの見解ではそんなに早く錆びるのは可笑しいと言われました。
但し、僅か3週間で再び金属性部品に錆びを発生しました。会社はこれが潮風のせいだと言っているが、前の自転車(Giant Escape、8万円ほど)で10年間毎日潮風、雨、雪、嵐で走っていたが、まだオリジナルパーツの前輪(スポークなど)には錆びていません!何しろ、日本にいる限り海から遠く離れられません。
二回続けて新品の部品が僅か3週間で錆び始めるのはトレックが極めて品質の悪い部品を使っていることを示唆=証明していると思います。恐らく中国製でしょう。ならば同じような部品を多数のバイクに使われ、複数の大変珍しい偶然の重ねで私一人で品質の悪い部品が非常に早く錆び始めている事を経験しているとはとても考えにくいです。

如何でしょうか。私は一人で何かの妄想を抱いているでしょうか。

因みに、品質が余りにも悪いからバイクを返品/払い戻しして貰いました。もうトレックのバイクは使いません。

Posted in Uncategorized | Tagged , , , , , , , , , | Leave a comment

WFAS 2016 impressions (personal)

先日 gala dinner の話をした際、学会の印象は後で伝えると約束した。では少々こちらの(あくまでも個人的な)印象をまとめましょう。

前回日本でWFASの学会が23年前京都で行われた。その時も参加した。記憶が佐程定かではないが、当時の方世界中から多数の外国人が来たような気がする。今回の「全世界学会」と行っても80%以上の発表は日本人がしたし、当然のことでしょうが殆どの参加者も日本人でした。中国人以外の外国人は少なかったような気がする。その逆の考えもあり得る:外国人は(特に福島原発事故の後!外国人見学希望者はその後激減した。)日本に行ってもいい事ないだろうと思っているかもしれない。日本の政治家はその際、全世界に「日本人は嘘つきだ」と証明して下さった事も関与しているでしょう。

私は個人的中国人 (“China” と付いているもの全部)が気に入らないため最初から中国人の発表を聞こうとしなかった。もしかして捏造されたデータに基づき、検閲されたプロパガンダ資料には特に興味ないものです。日本人の発表より意図的欧米系の外国人による話を聞こうとした。日本の鍼灸(世界)は何となく線路に乗った汽車のようなもの・・方向は大体決まっていて、新鮮でなるほどと思わせるものに遭遇するチャンスは大分少なくなってしまった。こちらは齢をとってしまったせいでしょうか。

しかし、外国人発表も残念ながら殆ど期待はずれだった。外国の演者は本来自国での講演内容を「凝縮」し、発表した模様だった。従って、与えられた時間ないにうまい具合収まらない。そして、鍼灸の本当の価値、使い方、面白さなどは基礎医学「講演」後「その他」の部類で少々触れた程度。基礎医学は何より大事をした講演以外に一旦興味を引いたのは “fractal acupuncture” だったが、こちらは何となく魔法の世界にずれ込んだ。

学会の大きなテーマの一つ:「お灸」に関して “Merlin Young” の発表は心温まるものだった。このイギリス人鍼灸師は “moxa” に関して300ページほどの分厚い本を出した。その本は数ヶ月前に購入してから、是非あの人のお話を聞きたかった。やはりお話も良かった。 Young 先生以外にもお灸や艾に関する有名な外国人がいる:Lorraine Wilcox。彼女はどちらかといえば「中国」の影響で染まっているが、ヤング先生は意図的/全面的「日本風」のお灸を求めて、推進している。そのため本を買う時どちらの著書を選際こちらも意図的ヤング先生の本を選んだ。因みに、私は前に買った森ノ宮学園が出版した「もぐさのはなし」どうやら日本語で書かれている「お灸/」艾」に関する纏めとして唯一の本らしい。妙ですね・・日本の伝統技術/知識を纏めたり、伝えたりするのは外国人。しかし、ヤング先生がこの話題が非常によく分かっているから、日本人に対して大変的確な質問もできる。質問された方はよく考えざるを得ない、場合によってその日本スタイルと異なっている思考パターンで試される事もある。

(以前から私はよく外国人見学希望者受け入れる先生方を探している事について書いた。その異なた思考パターンこそが日本人に大変有意義な刺激を与えると確信している。要するに、外国人見学希望者受け入れる事で日本人も大いに勉強になり、上記で触れた「新鮮な発見」に出会える機会が生まれてくる。無論日本人が海外に出て活躍するのも一つの手だ・・・)

もうひとつ:有名人問題。

どこかの本や雑誌で○○先生を知って、学会で本人の実技や講演を見たり/聞いたりする機会があって期待する。しかし、実際その実技を見たりして、講演を聴いたりして、または学会でその先生の行動、振る舞い、発言をみるとどうもこちらの「波長に合わない」事が多い。こちらの波長に合わないだから何だとは正当の見方でしょう。上にも言ったように:飽くまでも個人的な印象だ。でも・・治療者は実技の際重さ5kgがありそうな大きな、ピカピカな超贅沢な時計をつけて、「見てみて、おれは儲かっているぜ」と言わんばかりの振る舞いを披露していると、私はがっかりする。なんとも思わない人がいれば、それはそれで結構。ただし、***私個人的***それが気に入らない。どの学会にそのような人がいる。所謂「有名」または「偉い」とされている人。残念です。

詳細を取りあえず省きますが、昔の間中先生や芹沢先生もそう言う部類に属すると***私は***確信している。周りはいくら先生が「偉い」と言っても・・・間近で観察した機会があったから、とても真面目な治療者だと思えない・・・

自分でも喧しいと思う程文句ばかり言っているようだ。多分この業界の皆様に更なる迷惑を掛けないように、この仕事を止めて年寄りとして工事現場で交通整理のバイトをして、大人しく黙った方がいいかもしれない。

Posted in foreign studies, opinion, oriental medicine | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Trek quality (3)

I wrote about this before.
After Trek replaced practically all metal parts on the bike, it took about 20 DAYS until the rust showed up exactly like before.
The promised (?) upgrade to “better” parts did not happen. I spoke to the retailer and he said, everything was just as before.

Here are some pictures:
https://box.yahoo.co.jp/guest/viewer?sid=box-l-jaghdprmkptah3ca4norzwuw6m-1001&uniqid=989b5775-b9e4-4cc1-b9e0-9973f2074f6a

When I pointed that out to the Trek people, the person in charge mailed me (partially) the following:

“I am definitely disappointed to see that the bike has again started to rust on the brakes and wheels.
Your model of FX is quite popular in Japan, and to date, we have not seen similar rust issues.
The only issue I can think of, is that with your riding being so close to the ocean that this is quickly corroding some of these small bolts on the brakes, and also the steel spokes on the wheels.
The 3T stem, which had stainless steel closing bolts was also showing heavy sign of corrosion.
Just some quick reading:
https://www.outsideonline.com/1779286/how-can-i-keep-my-bike-rusting-around-salt-water
http://lovelybike.blogspot.com/2011/08/saltwater-and-rust.html

That being said, we do stand behind our products, and we also want to make you confident in the bicycle that you are riding.
We could try a different brake set all together, and a wheelset that has a different anodizing/finish process on the spokes.  
Would this be of interest to you?”  

I responded with the following – detailing my impression of their “quality”:
→  “Would this be of interest to you? “
You must be joking! First you knowingly sell substandard products and then ask the customer, whether s/he wants to have the “real deal”? Strange way of running a business.
* If you want to try to supply the quality you are advertising … please be my guest and go ahead. I very much doubt, though, that Trek can do that.

A few things to clear up.
1) The 3T stem + rusty bolts. Naturally, I complained to 3T too. They sent me a “replacement / upgrade kit” of titanium bolts. The stem is according to their website 70 USD, while the 6 titanium bolts are 33 USD. I am now curious how long those last.
* They openly admitted, that the rusty bolts are “Made in China”. THAT explains the quality / rust.
* Business model: Let’s see if we can get away with it. If we do .. big profit. If we don’t, just give the few complaining idiots something a little better to shut them up. Wonderful.
2) Trek (everybody) has so far carefully avoided answering my question, whether they use Chinese parts or not. If Trek is NOT using Chinese parts, the used parts from whereever they are, DO NOT meet ANY quality standards.
* I have patients running businesses dealing with metal parts: nuts, bolts, screws, tools etc. These people ALL share the same view: metal parts for outdoor use rusting in 3 weeks → useless/garbage.
3) You did not answer my question: How would YOU react, if you bought a product of this quality? Let’s say you buy a new middle class car in New York or so for 30,000 USD and find the bolts on the wheels rusting after 20 days. You would just stand there and say: “That’s life.”?
4) I did contact Mr. Burke, since he invites customers to do that. Twice: after my first request for support and the other day, when I was not satisfied with your quality 3 weeks after the “upgrade”.
“We value your business and if you ever have a problem with your Trek, see your Trek dealer and they will take care of it. If you are not completely satisfied, please contact customer service at Trek or send me a note at j.burke@trekbikes.com.
Naturally, he is apparently to noble to talk to ordinary mortal men and thus die answer at all.
* I can VERY WELL understand, why the retailer where the bike was bought, has recently chosen NOT renew its contract with Trek!
5) How come I do not believe you, when you say:
“Your model of FX is quite popular in Japan, and to date, we have not seen similar rust issues.”
I am the one and only person complaining??? That makes me probably a most annoying person. These bike are assembled on some assembly line. All fitted with the same parts. I do not live a corner of the world that is absolutely unique and I did not do stupid things like immersing the whole bike in acid or something similar.
That means, there are thousands of bikes out there fitted with the same substandard parts. Any of which can fail at any time. That possibly can lead to serious accidents / injuries.
Since you know exactly where and what you (not you personally, but Trek as a company) buy as parts for your bikes, selling those with the advertising slogan:
“Trek Bikes – The world’s best bikes and cycling gear”
renders your business a fraud.
6) Salt wind. That is nonsense too and you know it. I attach pictures of wheel and brake (calipers) of my old bike + 1 of the “new and upgraded wheel” Trek gave me. These parts have been used DAILY in salt wind, rain, snow .. any whether for 10 years and look back on a mileage of about 80-100,000 km. The brake calipers show some rust normal for the age; the wheel / spoke does not show any rust. And this bike was MUCH cheaper than yours. You want me to believe that rust after 20 days on a luxury model of The world’s best bikes is normal???
* Outdoor use. That is what your bikes are meant for, right? Take ANY other outdoor products: marine sports, mountaineering, trekking, camping etc. and ask customers, who bought related luxury brand products, what they would think/do, when they find their “quality” products are s**t?
7)  “we do stand behind our products
That is definitely not the impression I got.
First your company knowingly sells substandard products – most people would call that fraud.
When complaining about the quality, I am ‘promised’ replacement/upgrade – only to find out, that this “upgrade” (implying something “better”) is the same inferior quality – I think, most people would call that, if not lying at least a broken promise.
Now: “We could try a different brake set all together …” Your company has just demonstrated TWICE, that it is using substandard quality and has no intention of doing any better. A “different brake set” from the same set of parts / same manufacturer … bad would still be bad.
From what I have seen so far, I very much doubt that Trek is actually capable of supplying the kind of quality it advertises.
8) “We are committed to getting you happy with your bike …”
About that. Here is a partial copy of what I sent to Mr. Burke.
“Apart from the shitty parts, your bike is BY FAR (!!!) the most uncomfortable thing I have ridden over the past 50 years! I tried already a million combinations of adjusting everything relevant to the riding position, but NOTHING helps.
Riding your bike for anything in excess of 10 minutes turns into a torture: painful wrists, numbness of the fingers, tendinitis, painful + very uncomfortable buttocks and numbness of both legs … Any adjustments can ONLY change the degree to which these symptoms appear. Probably I would have to replace all relevant parts, but unfortunately do not have the money to do so.
And your bike makes a LOT of horrible noises. Some sound like crushed bearings, others like a ratchet and still others are the kind of clatter cheap Chinese plastic toys might make.  
I have ridden a lot of different bikes over the past 50 years and ALL of them were both much better AND cheaper than your bike.

Posted in opinion, Uncategorized | Tagged , , , , , , , , , , , , , , , | Leave a comment

デルサポート

暫く前から治療院でヤフーオークションで購入した中古のデルを使っている。
昨日使用の最中に表のパネルの裏に小さな火花を飛びパッシット音した。その後PCが完全に死んでいる。恐らくフューズが飛んだでしょう。

困っている私は最寄りのPC Depotに電話して、修理できるかどうかを尋ねると「これはメーカーに依頼する必要あります。」と言われた。
結構。先ほどやっとデルとつながり、状況を説明して、断られた!中古で買ったためデルは一切面倒を見ない事だ。ヤフーオークションで購入したものですので、当然その「販売元」にも頼めない。
PCはかなり豪華なワークステーションだ。そのようなものでも50円するフューズが切れてしまえた廃棄処分しかないのか???
これはなんだろう?
環境に優しい?
企業の責任を果たした?

私には理解でかない・・・

Posted in opinion, translation, Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

Chinese quality? – Fight back!

Well .. Chinese quality = EXTREMELY POOR quality. Sometimes with the INTENTION to deceit or harm!
I have written about my personal experiences with “Chinese quality” und added the links to those entries below.

Here are my recent encounters with the glorious achievements of that country.
Which … however ALSO indicate an equally treacherous mind of the western companies USING “Made in China” products.

(1) Two months ago my children bought me a new bicycle (Trek) for my birthday.
After only 4 weeks most metal parts where covered in rust. After sending my complaints several times to Trek (including its founder personally – he invites people to do that), Trek picked my bicycle up and changed almost all metal parts. Free of charge, naturally. They did not explicitly answer my question, whether the rusty metal parts are made in China, but I  think their deliberate evasion of that answer speaks louder than words. Or is this nowadays the standard “American quality”?
Trek DID NOT change the rusty bolt of the stem, because that is something I changed 2 days after I got the bike.
That part is a “3T” product. An Italian company famous for bicycle parts. A luxury brand .. just like Trek.
That company took about 2 weeks to respond to my claims about poor quality.
THAT company explicitly admitted, that the rusty bolts are Made in China.
They are now sending me a replacement -> upgrade. Their website shows, that the set of bolts alone is 32 USD.

Since my products (the Trek bike and the the 3T stem) are NOT specifically order made items … it is only natural to conclude, that there must be hundreds, or more likely thousands of similar substandard products.
Product the respective companies sell with the attitude “Let’s see, if we can get away with it.” As long as the customers do not complain, both those western companies and China will make big profits selling shitty quality.

Maybe if more (a lot of!) customers would excercise their right to complain about this unacceptably low quality, the luxury brand companies realize, that this is unethical, unacceptable and may put them eventually out of business. Also sending the Chinese the message, that their s**t is NOT what sane customers want, when they buy brand products.

My blog entries (1) and (2)
(1) from 2012 https://nyuwa.wordpress.com/2012/02/15/chinese-quality/
inside: Fake Malaria Drugs Made In China; famous story
As long as we (Chinese) make money with those fake drugs, who cares about a few (tens of) thousands deaths?
https://www.sciencedaily.com/releases/2008/02/080212085828.htm
Book about “Chinese quality” + the Amazon entry:
https://xingu2.wordpress.com/2012/02/16/poorly-made-in-china-2/
https://www.amazon.com/Poorly-Made-China-Insiders-Production/dp/0470928077/ref=sr_1_1?ie=UTF8&qid=1475126081&sr=8-1&keywords=poorly-made-in-china-2

(2) also from 2012; links inside = apparently not available any longer
https://nyuwa.wordpress.com/2012/10/27/chinese-quality-again/

(3) Article: Why “Made In China” Is Still Synonymous With Low Quality:
http://www.worldcrunch.com/why-quot-made-in-china-quot-is-still-synonymous-with-low-quality/manufacturers-made-in-china-environment-ethics-profit/c0s13295/
(4) Recent story about a “repair” to the Great Wall
Wonderful. The Chinese mess up even their – and the world’s – cultural heritage with their cheap s**t.

There’s Nothing ‘Great’ About This Repair Job on the Great Wall of China

(5) Trek bike + quality 1
My first blog entry about the Trek bike quality (with picture of front wheel)
https://nyuwa.wordpress.com/2016/08/30/trek-bikes-quality/
(6) Trek bike + quality 2; second blog entry
https://nyuwa.wordpress.com/2016/09/19/trek-bikes-quality-2/

(7) Mail response from 3T with link to bolt set:
Hello Thomas,
We will send you the titanium bolts upgrade kit. The bolts are fabricated in China.
https://store.3tcycling.com/en/spare-parts/stems/arx-titanium-bolts-upgrade-kit-147.html?search_query=bolts&results=73

Pictures:
1) knife. Real Chinese quality. It would NOT be surprising, if someone would get hurt. But who cares …
2) Front wheel quick release lever, 4 weeks old
3) One of the two parts of the Trek bike head set: 6 weeks old
4) The 3T stem, showing 3 of 4 bolts. On this picture about 8 weeks old.

a kitchen knife made in China

a kitchen knife made in China

intentional deception!

intentional deception!

Trek hub rust headset-rust 3t-front

Posted in opinion, Uncategorized | Leave a comment

メニューなし治療院

時代の流れでしょう。ほぼ全ての治療院/医院は何かの「メニュー」を使っています:治療時間はコース次第5分や10分単位で、それに伴う治療費もまた細かく区切られています。場合によって5円単位。
基本の治療に○○治療手段が追加すれば、あるいは治療時間が通常より何分延長するならばXXX円追加料金が加算されます。

それはきっと「普通」の営業方法に違いありません。

しかし、私は個人的どうしてもそれに賛同出来ません。

来院する者は「病」に「患って」いる「人」=患者です。
その人は部品の集まりではありません:左膝に症状あれば左膝のみに治療するのは修理工場のようです。筋骨の問題でなければ、更に別の工場に訪れる必要あります。それぞれの工場では取り扱う「部品」は「診ます」が、「人」=患者を見失われる危険性あります。

東洋医学は本来「人」を診るものです。
医術に関わる者は「病」に「患って」いる「人」を診るべきです。それは東洋医学だけではなく、西洋医学の父と言われる古代ギリシャのヒポクラテスも同じ事を言いました。伝統医療の職人として私はそれを信じて「メニューなし治療院」を営んでいるつもりです。
可能であれば、患者を「病」から解放に必要な治療手段を全部施し、治療時間の制限も特に設けていません。治療には必要な手段を全部使い、全身を診るため必要な時間をかけます。追加料金は過去30年間に請求したことありません。
この治療方針はこれからも変える意思ありません。

Posted in opinion, oriental medicine | Tagged , , , , , , , , | Leave a comment

Trek bikes & quality (2)

After complaining to Trek Japan, which gave only the very strange answer, that I should contact the retailer regarding the unusual fast rusting of all metal parts, then Trek USA and finally sending a personal mail to the founder and CEO of Trek (he invites customers to do that!), I got a response. Someone from Trek USA contacted me and after having look at the pictures I sent him promised to replace the rusty parts.
Currently my bike is “in the hospital” (somewhere in Kobe) for repairs and replacements.

While that is very kind (well, after just one month this SHOULD be covered by the guarantee), it raises naturally one question.
Since my bike is definitely NOT order and/or handmade … it most likely rolls together with hundreds, maybe thousands of other bikes off some assembly line, where ALL bikes are fitted with identical, (VERY) substandard parts. If that is correct, there must be hundreds – thousands of “defective” bikes rolling around.
Does this not indicate, that Trek has a SERIOUS quality/safety problem?
Or am I as usual missing something important?

Posted in opinion, Uncategorized | Tagged , , , , , , , , , , | 1 Comment